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Our Mission
To consider the customer first in everything we do.
Who Are We?
Fanatics is a privately owned sports merchandise company headquartered
in Jacksonville, Florida, offering the largest selection of officially licensed
team and league products found anywhere on the web. What began as two people with
a passion for football has evolved into a team of employees fanatical about all
sports and dedicated to bringing that excitement to other fans while providing the
best shopping experience possible.
Our Beginning
When it was announced the Jaguars would plant roots in Jacksonville, Florida, two
football loving, anxious brothers got together and opened Fanatics in 1995
as a retail shop out of a small room in the back of a mall. Although Jaguars gear
was selling very well, the brothers recognized there was an even greater need for
displaced fans around the world to buy merchandise to support their favorite teams.
Thus, we made our first online retail sale in 1997. Business got crazy after that
and with the boom of the e-commerce era, the brothers realized they needed to shift
focus to online and hired help for the retail stores. (Running through the mall
with merchandise in a shopping cart in order to quickly ship to customers just wasn't
cutting it!)
Today, those two founding brothers still work in our headquarters which is located
in Jacksonville, Florida, and there are now two retail stores in local malls, along
with a fulfillment center for online business.
Why Shop With Us?
At Fanatics we measure our business success in personal relationships,
not transactions. We pride ourselves on offering not only the largest selection
of top quality products from the best brands, but also the best customer service
experience, shipping and return policies in the industry. Our customer service professionals
are committed to your satisfaction and view each time you contact us as a chance
to build a relationship. We're shoppers too and dedicated to delivering to our
customers the kind of shopping experience we would want to have. If your expectations
are not exceeded and if you don't look forward to coming back, then we haven't
done our job!
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$4.99 Flat Rate, 3-Business Day Shipping
We don't feel you should be punished with higher shipping fees based on your total
order value. No matter how many items you purchase, you will enjoy one low rate
for shipping. We proudly offer flat rate, 3-business day shipping for only $4.99
per order, as well as other low cost, expedited shipping options.
- 365-Day
Hassle Free Returns
Our top priority is to provide the best service possible and if you don't love
what you ordered, we don't want you to keep it. If for any reason you are not satisfied
with your purchase, you may return the item(s) in original condition for a full
refund or exchange.
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Unconditional Satisfaction Guarantee
Our guarantee is backed with $10 Fan Cash™ (merchandise credit) for use toward
future purchases. If we don't exceed your expectations, we want to know in order
to help us improve your shopping experience.
- Endless Assortment
With over 140,000 officially licensed items from over 600 teams across multiple
leagues, you'll find everything you need for all sports, not just football, all
in one convenience place. We carry top quality merchandise from the best brands
in sports fan gear such as Nike, adidas, and Reebok, among others.
- Fanatics Rewards
Club
As a member of our free Club, you will receive 10% back in Fan Cash™ on every
purchase for use toward future purchases with us and free shipping on all orders
over $75.
- Shop with Confidence
Protecting your privacy is of the utmost importance to us. We use state-of-the-art
encryption technology (SSL) to protect your credit card/personal information. Your
information is 100% safe when you shop with us. You will never be liable for any
unauthorized charges and we will never share your information with outside sources.
We sometimes email you to alert you of special sales or new arrivals, but you are
free to opt-out of these messages with one click. Need more info? View our privacy
and security policies.
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